1. Who we are

The Unbusy Company (“we”, “us”, “our”) operates theunbusyco.com. We are a specialist consultancy serving migration agents and immigration consultancies in Australia. This Privacy Policy explains how we handle personal information collected through our website and services.

2. Information we collect

We may collect the following types of information:

• —Contact details: your name, email address and phone number when you submit an enquiry or book a call.
• —Business information: practice name, size and the services you are interested in.
• —Usage data: pages visited, time on site and referring sources, collected via analytics tools.
• —Communications: the content of any messages you send us via the contact form or email.

3. How we use your information

We use the information we collect to:

• —Respond to your enquiries and book strategy calls.
• —Provide and improve our consultancy services.
• —Send you relevant information about our services where you have consented.
• —Analyse website usage to improve the user experience.
• —Comply with our legal obligations.

4. Legal basis for processing

We process your personal information on the basis of: your consent (where given), our legitimate business interest in responding to enquiries and improving our services, and our legal obligations under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

5. Sharing your information

We do not sell, rent or trade your personal information. We may share it with trusted third-party service providers who assist us in operating our website and delivering services (such as scheduling platforms and analytics providers), subject to strict confidentiality obligations. We may also disclose information where required by law.

6. Cookies and tracking

Our website may use cookies and similar tracking technologies to understand usage patterns and improve the site experience. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

7. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is typically retained for up to 2 years unless you become a client, in which case we retain data for the duration of the engagement and as required by applicable record-keeping obligations.

8. Your rights

Under Australian privacy law, you have the right to:

• —Access the personal information we hold about you.
• —Request correction of inaccurate or incomplete information.
• —Request deletion of your information (subject to legal obligations).
• —Withdraw consent for marketing communications at any time.
• —Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our website uses HTTPS encryption. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of data in transit.

10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at hello@theunbusyco.com.